Kindly.
Whether a new or returning client, when scheduling your appointment, I take time on phone/in text.  to schedule your treatment - you are booked!

All appointments are confirmed by text.  Allowing you to understand the terms of the appointment, with opportunity to cancel made clear.

I take Credit Card information to protect my lively-hood, and regardless of the reason, without exception I charge for missed appointments.


What Are Missed Appointments?
Canceling scheduled appointments without the agreed 24 hours notice for 60 minute and under services, or 48 hours for over 60 minute services.

Arriving for your appointment and your Client Consultation determining you are Contraindicated (not suitable) for your scheduled treatment, and you not accepting an alternative treatment. All Diseases are Contraindications - Cancer, Heart, Injury, Recent Procedures - Cosmetic Injectables - all Surgery, Respiratory Conditions etc, have to be considered by you before you schedule your appointment.  It is your responsibility to offer this information during the booking process and during the Client Consultation.  Where you believe you are suitable, please provide your Physician's Written Approval for your desired treatment.

Not arriving for your scheduled appointment.


Arriving late.  
Arrive 5 minutes ahead of your appointment and follow the directions in the confirmation text. If you arrive late, your treatment will still end at the scheduled time, and although your service will have been shortened you will be charged the published cost of the full treatment.


Charges.
Where determined you were a 'no show' for your appointment (explained above).  Charges will be made to the Credit Card provided at time of booking. 
Future appointments will not be scheduled where missed appointments have not been paid for.
I do not add the amount of lost Gratuity.
I charge the minimum for the service category, or time you booked.  If you booked a $285 Facial, you will be charged $200 as this is the minimum fee for my Facial services.  

Please consider this is my time/income.  Your time with me could have been reserved by another client.  Average Facial spend is $342, without consideration of potential retail sales.  Politely, when you book my time, I block that time for YOU.  I decline other requests for treatment, and in doing so I am unable to recover that time and income.

Those who know me understand. I honor you and myself.  I offer unmatched exceptional services, but it is my income. I am a single working parent, my children rely on my financial accountability.

Be very well,
Karen.
 
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