M I S S E D A P P O I N T M E N T S
Kindly.Whether a new or returning client, when scheduling your appointment, I take time on phone/in text to schedule your treatment - you are booked!
All appointments are confirmed with your Credit Card. I explain as you book, the 24 or 48 hours notice cancellation policy.
I take Credit Card information to protect my lively-hood, and regardless of the reason, without exception I charge for missed appointments.
What Are Missed Appointments?
Canceling scheduled appointments without the agreed 24 hours notice for 60 minute and under services, or 48 hours for over 60 minute services.
Arriving for your appointment and your Client Consultation determining you are Contraindicated (not suitable) for your scheduled treatment, and you not accepting an alternative treatment. All Diseases are Contraindications - Cancer, Heart, Injury, Recent Procedures - Cosmetic Injectables - all Surgery, Respiratory Conditions etc, have to be considered by you before you schedule your appointment. It is your responsibility to offer this information during the booking process and during the Client Consultation. Where you believe you are suitable, please provide your Physician's Written Approval for your desired treatment. Not arriving for your scheduled appointment.
Arrive 5 minutes ahead of your appointment and follow the directions in the confirmation text. If you arrive late, your treatment will still end at the scheduled time, and although your service will have been shortened you will be charged the published cost of the full treatment.
If you are a 'no show' or 'late' your appointment, charges will be made to Credit Card provided at time of booking.
Future appointments will not be scheduled until missed appointments have been paid for. I do not add the amount of lost Gratuity.I charge the minimum for the service category, or time you booked. If you booked a $285 Facial, you will be charged $200 as this is the minimum fee Facial services.
Please understand Spa services are my livelihood. Your time could have been reserved by another client. Average Client Facial spend is $342, without considering potential retail sales. When you book my time, I block that time for YOU. I decline requests from other clients, and in doing so I am unable to recover my time and income.
Those who know me, know I honor you and myself. I offer unmatched exceptional services Be very well,